Submit a request

How can we help?

Your email address

I'm having a problem with

Select the product you're having an issue with.

AERIS Issue

Please select the issue you are experiencing.

CARTA 2 Issue

Please select the issue you are experiencing.

Intelli-Core Standard Issue

Please select the issue you are experiencing.

Intelli-Core MAX Issue

Please select the issue you are experiencing.

Intelli-Core Herb Issue

Please select the issue you are experiencing.

V Browser App Issue(optional)

Carta App Version

Saber Issue

Please select the issue you are experiencing.

Is your device registered?

Subject

Description

Please enter as much information as possible in order to process your request.

When did you purchase your unit?

Device Firmware

Please let us know what firmware your device is on. You can check this via the V Browser App.

What is your device's current dab count?

Unit Serial Number

You can find your serial number on the unit itself: AERIS: On the bottom of the base (middle piece) CARTA 2: On the bottom of the base SABER: On the top of the cap

Atomizers Serial Number(optional)

You can find the serial number of your atomizer on the side of the metal casing, remove the silicone sleeve to do so.

First Name

Last Name

Street Address

Apt/Unit/Suite(optional)

City

State / Province

Postal / Zip Code

Country

Phone Number

10 Digit Number: 888-888-8888

Photo/Video of the Issue

Please send a video or photo of the issue you are experiencing.

Attachments(optional)

Add file or drop files here