Focus V Warranty Guide: How It Works
At Focus V, we stand behind the quality and performance of our devices. To ensure customer satisfaction, we offer warranties on all our products, including the CARTA 2, CARTA OG/Classic, Intelli-Core for Oil, Intelli-Core for Herb, Everlast for Oil, Everlast for Herb, Saber, and Wireless Charger. This guide provides an overview of how our warranty process works and how to make a warranty claim.
Warranty Coverage and Duration:
Our devices come with different warranty coverage and durations:
- CARTA 2 and CARTA OG/Classic base: 1-year warranty
- Atomizers, Sabers, and Wireless Chargers: 6-month warranty
The warranty period begins on the day of purchase. Warranties cover any faulty or defective items, provided you have proof of purchase and the item is in your possession.
Making a Warranty Claim:
To initiate a warranty claim, follow these steps:
1. Register Your Product: Visit our product registration page (https://focusv.com/apps/product-registration) and complete the registration process for your device. This step ensures that your warranty is properly recorded in our system.
2. Submit a Support Claim: Go to our support page (https://support.focusv.com/hc/en-us/requests/new) and submit a support claim. Provide details about the issue you are experiencing, and attach a picture or video illustrating the problem. This information will assist our support team in understanding and troubleshooting the issue.
3. Troubleshooting Assistance: A representative from our support team will reach out to you to provide troubleshooting assistance. They will guide you through potential solutions to resolve the issue.
4. Return Process (if necessary): If the issue cannot be resolved through troubleshooting, our support team may request that you send the unit back for further inspection. They will provide you with a return label and instructions for returning the item to us.
5. Inspection and Resolution: Upon receiving the returned item, our technicians will inspect it within approximately 2-3 days. They will determine if the item is eligible for repair or replacement under the warranty. Our support team will then contact you with the results and provide further instructions.
6. Replacement or Repair: If your unit is deemed faulty or defective, our support team will arrange for a replacement order to be shipped to you. If the unit can be repaired, it will be fixed and returned to you.