If you are experiencing difficulty connecting your CARTA device to the CARTA App via Bluetooth, this troubleshooting guide will help you identify and resolve the issue. Whether you are using the AERIS, CARTA 2 or CARTA OG/Classic, the following steps will assist you in troubleshooting the Bluetooth connection.

Note: Before proceeding with the troubleshooting steps, ensure that Bluetooth connectivity is enabled on the device you are trying to connect to (phone, laptop, or desktop).

Step-by-Step Troubleshooting Guide:

1. Check Bluetooth Settings:

   - On the device you are using (phone, laptop, or desktop), go to the Bluetooth settings.

   - Verify that Bluetooth is enabled and visible for pairing.

2. Clear Cache and Data:

   - If Bluetooth is enabled but the connection is still not established, clear the cache and data of the CARTA App.

   - On your device, navigate to the App settings and find the V Browser.

   - Select "Clear Cache" and "Clear Data" options.

   - Restart the V Browser and attempt to connect again.

3. Try Another Device:

   - If the connection issue persists, try connecting your device to another phone, desktop, or laptop.

   - This step helps determine whether the problem lies with the device or the original device you were using.

   - Follow the pairing process with the new device to see if the Bluetooth connection is successful.

4. Ensure Device Compatibility:

   - Confirm that your device is compatible with the V Browser.

   - Check the compatibility requirements listed on the V Browser official website or app store page.

   - Ensure that your device meets the minimum requirements for running the CARTA App.

5. Update Firmware:

   - Ensure that your device's firmware is up to date.

   - Visit the official www.focusvcarta.com in the V Browser for instructions on updating the firmware.

   - Install any available firmware updates for your device to ensure optimal performance and compatibility. You should be prompted to do so when opening and connecting the app to your device. 

6. Contact Support:

   - If none of the above steps resolve the Bluetooth connection issue, it is recommended to contact customer support, as there could be a connection issue with the base itself and might need to be inspected.

   - Reach out to the official Focus V support channels (@focusvsupport on IG, or submit a ticket here), providing them with details of the problem and the troubleshooting steps you have already taken.

   - The support team will assist you further and provide additional troubleshooting steps or initiate a warranty claim if necessary.

By following the troubleshooting steps outlined in this guide, you can address Bluetooth connectivity issues between your device and the V Browser. Begin by checking Bluetooth settings, clearing cache and data, and attempting to connect with another device. Ensure compatibility and update the device firmware if needed. If the issue persists, contacting customer support is the next course of action. Enjoy a seamless connection between your device and the V Browser for an enhanced vaping experience.