In certain cases, the CARTA 2 device may experience issues with over/under heating. This troubleshooting guide aims to assist users in addressing this problem effectively. The initial steps involve updating the firmware and ensuring that the device is running on the latest version. If the issue persists, recalibrating the atomizer is recommended. This guide outlines the steps to calibrate manually on the device and through the app. If the problem remains unresolved, registering the product and submitting a warranty claim is advised.
Solution Steps:
1. Update Firmware:
- Connect the CARTA 2 device to the CARTA App and check for available firmware updates.
- If an update is available, proceed with the update process to ensure the device is running on the latest firmware version.
- Updating the firmware can address potential software-related issues that may affect heating performance.
2. Recalibrate Atomizer
- Ensure the CARTA 2 device is at a resting temperature as close to 77°F (25°C) as possible (any temperature below 100°F is acceptable for calibration).
- With the unit on remove the atomizer and turn the device off.
- With the atomizer removed turn the unit on and then reattach the atomizer.
- Once reinstalled your atomizer will be calibrated and fire accurately.
3. Register Product and Submit Warranty Claim:
- If the previous steps do not resolve the heating issue, it is recommended to register the product and submit a warranty claim.
- Visit the manufacturer's website or contact CARTA customer support for information on product registration and warranty claim procedures.
- Provide detailed information about the troubleshooting steps you have taken, including the firmware version, calibration attempts, and any error messages received.
- Follow the instructions provided by the customer support team to proceed with the warranty claim process.
By following the troubleshooting steps outlined above, users can address over/under heating issues on the CARTA 2 device. Updating the firmware and recalibrating the atomizer are the initial recommended steps. Manual recalibration can be performed directly on the device, while the app method involves recalibration through the CARTA App. If the problem persists, registering the product and submitting a warranty claim is advised to seek further assistance from CARTA's customer support team.